Training often becomes a race against the clock. An ERP project reaches its final stages, go-live is getting closer and someone suddenly realises there is a lot of training still to cover. User guides need writing. Videos need recording. Documentation needs updating. By the time everything is ready, parts of the system have already changed.
It happens more often than people think. The bigger problem is that even when the training gets finished, people still forget what they learned. A workshop from three weeks ago is not much help when someone is trying to complete a task for the first time on a busy Monday morning. That is where ClickLearn comes in.
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What is ClickLearn?
ClickLearn is a Digital Adoption Platform that helps organisations create training and process documentation without starting from scratch every time. Instead of building separate guides, videos and manuals, you record a process once. ClickLearn then turns that recording into learning content in seven different formats, including videos, PDFs and interactive learning.
It also provides live, in-app guidance, so users can access help while they are working instead of searching through folders or waiting for someone to answer an email. For organisations running Dynamics 365, Business Central or other ERP platforms, that can make a huge difference.
Why traditional ERP training struggles
Most training is built around the project timeline. People attend workshops, receive a handbook and then return to their normal work until go-live arrives. Days or even weeks later, they are expected to remember everything they covered.
That rarely reflects how people learn.
Most of us remember things by doing them. We need reminders. We need guidance at the point we are carrying out the task, not several weeks beforehand. That is why so many support teams become overwhelmed after go-live. Users are asking perfectly reasonable questions. They simply cannot remember every step from a training session they attended last month.
How ClickLearn speeds up user adoption
People gain confidence much faster when support is available at the moment they need it. Instead of stopping work to search for instructions, they can follow guidance while completing the task. That keeps work moving and removes a lot of the uncertainty that normally comes with learning a new system.
ClickLearn also gives people the freedom to learn in the way that suits them best. Some prefer watching a video. Others would rather follow a written guide or step through an interactive exercise. That flexibility helps training reach more people without creating extra work for the project team.
Keeping training up to date
One challenge every ERP project faces is change. Processes evolve. Screens move. New features appear. Traditional documentation quickly falls behind, which means people stop trusting it.
ClickLearn tackles that problem with Replay technology. When a process changes, existing learning content can be updated automatically instead of being recreated from the beginning. That saves a huge amount of time and gives people confidence that the guidance they are following still reflects the system they are using.
How BR One uses ClickLearn
Technology on its own does not improve adoption. People still need training that reflects the way they work, along with support that fits around their day. That is where we come in.
We start by understanding how your teams carry out their work today and what will change once the new system goes live. From there, we build learning around real processes rather than generic system features. Partnering with ClickLearn, we can produce learning content in seven formats and over 45 languages. We also help organisations deliver in-app guidance, classroom learning or a blended approach that fits their users.
The result is training that stays relevant, remains easy to update and gives people support long after go-live.
Helping people adopt new systems with confidence
The best ERP training does not stop after one workshop. It stays with people while they learn, adapts as processes change and gives them confidence to keep moving forward without relying on constant support. That is exactly why we partner with ClickLearn.
If you are planning an ERP implementation or looking for a better way to support user adoption after go-live, get in touch with our team for personalised advice.