Getting ready for go-live or need to help your team use the new system with confidence?

user training

User Adoption & End-User Training for ERP and digital transformation

Expensive new systems mean nothing in the hands of unprepared and disengaged employees. Poor adoption leads to avoidable problems such as: 

  • Team burnout and over-reliance on a few key people to fix issues
  • Rising IT tickets and delayed reporting, slowing month-end close and making P&L or balance sheet insights harder to get
  • Staff turnover and frustration as workflows become harder to follow
  • Dips in customer service and strained relationships with your systems implementation partner
  • Teams not using the system as intended, reducing efficiency and ROI

We ensure your people are ready from day one. We focus on business readiness and user adoption, thereby giving your teams the desire, knowledge and ability to use new systems confidently. We do this through clear communication, tailored training and ongoing support beyond go-live.

How we make adoption work

Successful user adoption is structured, collaborative and continuous. BR One works with your teams to drive digital adoption, making sure your people use new systems effectively from day one. In particular, we help with:

    1. Discovery: We start by assessing tools, delivery methods, locations, scope, resourcing, and roles. The outcome is a clear training strategy that defines the target audience and approach.
    2. Planning: Next, we determine who needs training, on what, when, and how. Deliverables include a detailed training curriculum, needs analysis, plan, and high-level schedule to guide every session.
    3. Design & delivery: We create content, run pilot sessions, and deliver training in-person, virtually, or blended. Everything is aligned to your processes and culture, giving employees a meaningful learning experience.
    4. Evaluation: We measure training effectiveness and provide mop-up support. Insights show proficiency levels, highlight improvement areas, and inform future learning activities.
    5. Monitoring & maintenance: We ensure teams retain new skills and behaviours. Adoption tracking and clear ownership give visibility into usage and ensure improvements last.
See how we have supported organisations like yours

Read our client testimonials  and case studies  to see how structured change and adoption support has reduced disruption and improved ERP outcomes.

The results you can expect

When BR One leads your user adoption and training programmes, organisations achieve:

  • Faster uptake and full adoption of new systems
  • Increased employee confidence, engagement, and job satisfaction
  • Fewer errors, improved data quality, and reduced reliance on IT support
  • Minimised disruption to operations and maintained productivity
  • Stronger connection between employees and organisational goals
  • Accelerated realisation of ERP benefits and ROI

Accelerate adoption with ClickLearn

We’ve partnered with ClickLearn, a leading Digital Adoption Platform, to make training and onboarding faster and more engaging. Create and update training content in seven formats (including narrated videos, PDFs, and in-app guidance) and in over 45 languages, in just a few clicks. By combining BR One’s expertise with ClickLearn, you can:

 

  • Save up to 80% of the time spent creating training materials
  • Boost user adoption with interactive, in-app guidance
  • Deliver learning in multiple formats
  • Translate content into 45+ languages for global teams

 

Discover ClickLearn digital adoption services

Organisational change won’t wait. Take control now or deal with costly setbacks later. We can help your ERP or digital transformation succeed.