You’ve made it through a major transformation: congratulations! Maybe it was a new ERP system, a warehouse migration or an international sales platform. Your team survived the testing cycles and the go-live day. But what comes next? For many businesses, the temptation (or expectation) is to move on.
After all, the big project is ‘done’. But change management doesn’t stop when the tech goes live. What if a new department starts using the system? What if a software update adds new functionality? Whatever the reason, it’s a mistake to see go-live as the finish line.
At BR One, we see it as the point where a different kind of support begins. In this blog, we’ll explore why change management doesn’t stop at implementation, and what it looks like when ERP specialists like us stay in the picture long after the project banners come down.
Why change management doesn’t stop at go-live
After months (sometimes years) of planning, testing and training, you’ve finally gone live with your new tech system. There’s an excited buzz in the office. You’ve hit your delivery date. The pressure lifts, just a bit.
But what we often see is a quiet drop-off in momentum. Without ongoing support and encouragement, people revert to old ways of working, or they struggle to make the most of the new system. None of these things are failures. They’re just real-life business scenarios. But if there’s no one in place to manage them, you’ll start to lose the value of the work you’ve done.
How BR One continues to support your team after go-live
We’ve always believed that real change is as much about people as it is about systems. And people need support, especially when the dust has settled and the inevitable next wave of change starts rolling in.
Here’s what our ongoing support looks like:
Ongoing change management when your strategy evolves
Strategy changes, and that’s normal. Maybe there’s a new commercial goal, a shift in leadership, or a decision to expand into a new market. Whatever it is, it will likely require a new way of working.
We help translate these shifts into clear, structured change for your team. That might mean new training, a fresh round of stakeholder engagement, or tweaks to processes and governance. Our focus is on making sure your team can move in the new direction without confusion or delay.
Ongoing test management for new features
Updates happen. New features get released. And as your team starts using the tech in more sophisticated ways, fresh requirements will emerge. We help you test those changes properly. This includes creating test plans, running cycles, managing feedback and ensuring everything works before it’s rolled out.
Ongoing user adoption for new projects
Maybe you’re onboarding a new team. Or maybe people aren’t using the new tech in the way it was intended. We work with you to identify where adoption is falling short and develop clear, practical interventions to bring people along. This could mean refresher training, user feedback sessions, or clearer communication around the ‘why’ behind the change. We tailor our support to where the friction is happening.
Benefits review and optimisation
Once the dust has settled, it’s important to ask: is this working? Are we seeing the return on investment we hoped for?
We help you review the benefits that were promised, compare them to what’s been achieved, and figure out what needs to change if you’re off course. Sometimes it’s a technical fix. Sometimes it’s a people or process issue. Either way, we help you get back on track.
Ongoing strategic advice and consultancy
Even with strong internal teams, it helps to have a critical friend. Someone who knows the context, understands the tech and the people side of change, and isn’t afraid to ask the tough questions. We stay in close partnership with your leadership team to pressure-test plans and provide an external viewpoint when it’s needed most.
At BR One, we’re in it with you for the long haul. Because when the spotlight moves on from the project, your team still needs support. That’s what we’re here for.