How BR One helped a UK-based wholesaler to increase operational efficiency
This case study shows how we helped our UK-based wholesaler client increase operational efficiency and improve data accuracy, visibility and reporting.
The problems the client was facing
Our client, a UK-based wholesaler with an extensive range of products and services, faced significant challenges with outdated IT systems. Additionally, the company had outgrown its warehouse, and it didn’t want to sell before significantly improving its operations. Specifically, our client needed help with:
- Transforming the IT transformation journey
- Addressing multiple issues with existing technology, logistics and international sales processes
How we helped
We took a phased approach, starting with the eCommerce international sales process, followed by the warehouse migration and finishing with the ERP implementation. We assessed employee roles, made organisational changes, created new positions and onboarded the right talent. Our team reviewed the market to select key partners for IT services, ERP implementation and eCommerce, in addition to securing new local warehousing, upgrading the IT infrastructure and relocating stock.
We managed a cloud migration to Cloud ERP and implemented a cross-border sales platform integrated with the website. A robust framework and governance structure ensured clear roles, responsibilities and decision-making. As project managers, we coordinated activities, managed timelines and budgets, addressed risks and facilitated stakeholder communication. Finally, we led change management training to ensure a smooth transition and user adoption.
Conclusion
The client experienced increased operational efficiency, and improved data accuracy, visibility and reporting. Warehouse capacity was increased, and inventory control was enhanced. As a result of the improvements, the company went through an effective sale.