How BR One helped a UK retail trade association to successfully implement new ERP and CRM solutions
This case study shows how we helped the British Retail Consortium (BRC) implement new ERP and CRM solutions to streamline processes and workflows.
The problems the client was facing
Our client is the British Retail Consortium (BRC), the go-to trade association for all UK retailers. They make it their mission to positively influence change in retail, by delivering member value through their communities and networks. BR One was approached to project manage the following:
- The implementation of new ERP and CRM solutions, including integrations with the website
- To streamline processes and workflows by aligning the BRC’s systems and processes
How we helped
BR One took a leading role in project management, requirements gathering, training, governance and aligning priorities between the partner and client. We started with detailed workshops to understand business requirements and align everyone involved. Clear roles and responsibilities were established through governance structures, and requirements were managed throughout the project.
Training sessions ensured user adoption and a smooth transition. Regular communication kept stakeholders informed, and we aligned priorities between the client and implementation partner for a cohesive approach. Issues or risks were promptly addressed to maintain smooth progress.
Conclusion
Our collaboration led to significant outcomes. The client successfully integrated ERP and CRM with their website, streamlining processes and workflows. This integration improved operational efficiency and provided a unified platform for managing their activities.