How BR One helped Audley Travel manage change and deliver a successful ERP transformation
This case study shows how we helped Audley Travel prepare for and deliver a smooth ERP implementation through structured change management, stakeholder engagement, and hands-on training support. Using our proven BR One methodology, we guided the business through each phase of its D365 rollout to keep teams informed, motivated, and ready for change.
The problems the client was facing
Audley Travel was undertaking a major ERP transformation while continuing to manage day-to-day business operations. Balancing both proved challenging and created strain on project resources.
In particular, the client needed help with:
- Engaging project staff who were splitting their time between business-as-usual and project responsibilities.
- Maintaining morale and focus across teams during a complex and lengthy implementation.
- Ensuring that stakeholders, end-users, and leadership remained aligned throughout the change journey.
How we helped
BR One delivered comprehensive change management support throughout the entire project lifecycle. We collaborated closely with Audley’s teams to develop engagement strategies, communicate clearly, and create customised training materials to ensure teams were confident in using the new system. Our consultants also led workshops and offered practical guidance to maintain momentum and ensure everyone understood their roles in the transformation.
Conclusion
The new D365 system went live in July 2025, followed by a smooth hypercare period and early benefits tracking. While further work remains to achieve all long-term outcomes, Audley Travel reported strong satisfaction with BR One’s involvement, praising the team’s consistent support and communication throughout the project.