How BR One helped a UK-based wholesale improve operational efficiency
This case study showcases how we helped our UK-based wholesaler client implement new ERP and CRM solutions for improved operational efficiency.
The problem the client was facing
Our client, a UK-based wholesaler known for producing high-quality products in the Nordics, faced challenges with its outdated IT systems and needed a robust solution to improve company automation and business efficiency. Specifically, the client needed help with the following:
- CRM implementation to better manage customer relationships and sales processes
- Conducting a thorough analysis of their business requirements
- Ensuring alignment among key stakeholders
- Managing of the project
How we helped
We managed the project governance setup and structured the transformation process, combining agile and waterfall methodologies for delivery. Our team conducted workshops to uncover key business requirements and ensure alignment. We developed a strategy to address gaps, defined clear roles through governance structures and collaborated with scrum teams for continuous progress.
Using DevOps processes, we deployed features efficiently, managing timelines, budgets and resources to keep the project on track. Regular communication kept stakeholders informed, and we swiftly addressed risks to minimise disruptions. We also resolved complications between the initial quote and actual work through senior stakeholder involvement and commercial negotiations, ensuring the project remained on course.
Conclusion
As a result of our collaboration, our client successfully transitioned to a more integrated way of working, significantly reducing manual processes. They experienced increased integration with their group company’s manufacturing facility and streamlined workflows. The implementation of both ERP and CRM solutions led to improved operational efficiency. BR One’s support de-risked the project delivery by reducing key person dependencies and improving governance maturity within the organisation.